XTM STUDIO SERVICES
STUDIO SERVICES — DEPOSITS & REFUNDS
Simple, fair terms for every studio booking. This policy covers recording, mixing, mastering, custom beats and project packages booked through XTM. Digital beat-pack purchases are covered separately at checkout.
DEPOSITS & BOOKINGS
- A 30% deposit confirms your booking; the balance is due at the session (or on delivery for remote work).
- Deposits are fully refundable if you cancel 72+ hours (3 days) before the session, or if XTM cannot deliver the service as agreed.
- Cancel within 72 hours: your deposit converts to a one-time reschedule credit, valid 90 days.
- No-show with no notice forfeits the deposit.
AFTER WORK BEGINS
- You pay for work performed, not outcomes. Once a session, mix, master or custom beat is in progress, refunds are calculated on the unperformed portion only.
- Delivered files are non-refundable once accepted.
- Revisions within the agreed scope are the remedy for dissatisfaction — not a refund.
- Custom beat commissions: 50% is non-refundable once production starts; the balance is due on delivery.
PROJECT PACKAGES
- Cancel before work begins: full refund of everything paid.
- Cancel mid-project: refund of the unstarted milestones only — each service is priced per line item on the packages page.
- Bundles cancelled mid-project are recalculated at per-service list prices; the difference is refunded.
IF XTM CANCELS
- If we cancel a session or cannot deliver for any reason, you receive a full refund of the affected work within 10 business days — or your choice of priority reschedule.
HOW REFUNDS ARE ISSUED
- Refunds go back to your original payment method via Stripe, typically within 5–10 business days.
- XTM absorbs refund processing costs; nothing is deducted from your refund.
Questions about these terms? Ask before booking: xtmmusic.com/contact
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